Terms of Service

1. Introduction

Welcome to West Michigan Home Pros (“West Michigan Home Pros,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your access to and use of the West Michigan Home Pros platform, including our website, mobile application, and any related services (collectively, the “Platform”). By accessing or using the Platform, you agree to be bound by these Terms. If you do not agree, do not use the Platform.

The Platform is operated in and primarily serves Southwest Michigan. These Terms are governed by the laws of the State of Michigan.

2. Description of Service

West Michigan Home Pros is a venue that connects homeowners seeking residential services with independent service professionals (“Pros”) who offer those services. Homeowners may post job requests, browse Pro profiles, and communicate with Pros through the Platform. Pros may create profiles, browse job requests, and communicate with homeowners.

West Michigan Home Pros is a venue only. We are not a contractor, service provider, employer, or agent of any Pro. We do not perform, employ, or supervise any services offered by Pros.

West Michigan Home Pros and its affiliates under common ownership may also use the Platform as users — including posting jobs and hiring Pros.

3. No Verification; No Endorsement

West Michigan Home Pros provides an online venue connecting homeowners and independent service professionals. West Michigan Home Pros does not verify, screen, vet, or confirm any Pro's identity, license, insurance, bonding, qualifications, background, or the accuracy of any information in a Pro's profile.

Listing on West Michigan Home Pros is not an endorsement, recommendation, or guarantee of any Pro. The display of a Pro's profile, rating, or other information on the Platform does not constitute a representation by West Michigan Home Pros regarding that Pro's quality, reliability, licensure, or fitness for any particular purpose.

4. Self-Reported Information

All Pro credentials, license information, insurance information, qualifications, statements, descriptions, photographs, and other content appearing on Pro profiles (“Pro-Provided Content”) are provided by the Pros themselves. Pros are solely responsible for the accuracy and currency of their Pro-Provided Content.

West Michigan Home Pros is not responsible for any inaccurate, outdated, misleading, or false information posted by a Pro. West Michigan Home Pros has no obligation to review, verify, or correct Pro-Provided Content, though we reserve the right to remove content that violates these Terms or applicable law.

5. Independent Parties

Pros are independent businesses, not employees, agents, partners, joint venturers, or representatives of West Michigan Home Pros. Nothing in these Terms creates an employment, agency, partnership, or joint venture relationship between West Michigan Home Pros and any Pro.

West Michigan Home Pros is not a party to, and assumes no responsibility for, any contract, transaction, agreement, or dispute between a homeowner and a Pro. Any agreement between a homeowner and a Pro is solely between those parties, and West Michigan Home Pros has no obligation to mediate, arbitrate, or resolve disputes between them.

“Hiring” on the Platform is selection only.When a homeowner “hires” or selects a Pro on West Michigan Home Pros, that action only indicates the homeowner's choice of which Pro to work with and opens direct contact between them. It does not create a contract with West Michigan Home Pros and is not itself the agreement for the work. All actual contracting, scope, estimates, bids, negotiation, scheduling, payment, invoicing, refunds, warranties, and any other dealings take place off the Platform, directly between the homeowner and the Pro. West Michigan Home Pros does not draft, review, sign, hold, process, escrow, collect, or guarantee any contract or payment between users, charges no commission on the work, and is not involved in pricing or money changing hands for any job. We are not responsible or liable for any contract, negotiation, estimate, bid, payment, non-payment, deposit, refund, warranty, work quality, delay, cancellation, property damage, injury, disagreement, dispute, or escalation arising between a homeowner and a Pro, and we have no duty to mediate, arbitrate, adjudicate, collect, or otherwise become involved in any of them. Homeowners and Pros are solely responsible for agreeing on terms and for protecting themselves (for example, with written estimates, contracts, and appropriate payment methods) before work begins.

6. Assumption of Risk; “As Is”

The Platform is provided “as is” and “as available,” without warranties of any kind, either express or implied, including without limitation implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Homeowners assume all risk associated with selecting, hiring, communicating with, and working with any Pro, including without limitation the responsibility to verify a Pro's licensing, insurance, bonding, references, and qualifications independently. We encourage homeowners to verify Pro license status directly with the State of Michigan Department of Licensing and Regulatory Affairs (LARA) at michigan.gov/lara and to request a current Certificate of Insurance from any Pro before work begins.

7. Pro Representations and Indemnification

Each Pro represents and warrants that:

• All information in the Pro's profile is true, accurate, and current;
• The Pro holds all licenses, insurance, bonds, and permits required by law for the work the Pro performs and will maintain them at all times while listed on the Platform;
• The Pro will comply with all applicable federal, state, and local laws, regulations, and ordinances, including without limitation Michigan's residential builder and maintenance & alteration contractor licensing requirements under Article 24 of Public Act 299 of 1980, as administered by LARA; and
• The Pro will carry and maintain general liability insurance and, where applicable, workers' compensation insurance as required by law.

Each Pro agrees to indemnify, defend, and hold harmless West Michigan Home Pros and its owners, officers, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

• The Pro's representations, profile information, or Pro-Provided Content;
• The Pro's services, work, or conduct;
• The Pro's failure to maintain required licenses, insurance, bonds, or permits;
• Any injury, damage, or loss caused by the Pro's acts or omissions; or
• Any dispute between the Pro and a homeowner.

8. User Responsibility; No Involvement in Disputes

West Michigan Home Pros is a listing and introduction platform only. We do not control, supervise, direct, or vouch for any homeowner or Pro, and we are not responsible or liable for the conduct, acts, or omissions of any user — whether on or off the Platform. You may not sue or hold West Michigan Home Pros liable for anything a homeowner or Pro does or fails to do, including any injury, property damage, loss, theft, fraud, harassment, substandard or incomplete work, non-payment, or any other harm. Your sole recourse for any such matter is against the other user, not against West Michigan Home Pros.

You are solely responsible for your own actions on and off the Platform. This includes, without limitation, your communications with other users, the accuracy of the information you provide, the work you perform or hire others to perform, the contracts and agreements you enter into, the payments you make or receive, and any business dealings or outcomes that result. Both homeowners and Pros accept full responsibility for their own conduct and the consequences of that conduct.

West Michigan Home Pros is not responsible for, and will not get involved in, any dispute between users. This includes, without limitation, disputes about work quality, scope, completion, payment, refunds, scheduling, no-shows, property damage, personal injury, alleged misrepresentation, communication breakdowns, off-platform dealings, or any other matter between a homeowner and a Pro or between any two users. We do not investigate, mediate, arbitrate, adjudicate, or otherwise participate in resolving such disputes, and we have no obligation to do so.

You release and discharge West Michigan Home Pros and its owners, officers, employees, and agents from any and all claims, demands, damages, losses, costs, and liabilities (known or unknown, anticipated or unanticipated) of every kind and nature arising out of or in any way connected with: (a) your communications, transactions, or relationships with any other user; (b) any dispute you have with any other user; or (c) any act or omission of any other user. This release applies whether the matter originated on the Platform or off the Platform. Nothing in this section releases, limits, or waives liability for West Michigan Home Pros's own gross negligence, willful or wanton misconduct, or fraud, or waives any right that cannot be waived under applicable law.

Nothing in this section obligates West Michigan Home Pros to participate voluntarily in any dispute between users. We may, at our sole discretion and without obligation, take action against a user who violates these Terms (for example, suspending or terminating an account), but no such action constitutes a finding of fault, a guarantee of any outcome, or an assumption of responsibility for the dispute.

Covenant not to sue. To the fullest extent permitted by law, you agree not to bring, commence, or maintain any claim, lawsuit, arbitration, or legal action against West Michigan Home Pros or its owners, officers, employees, or agents arising out of or relating to the conduct, acts, or omissions of any other user, on or off the Platform. You waive any such claim and agree it is barred. If you bring a claim in violation of this provision, you agree to reimburse West Michigan Home Pros for the attorneys' fees and costs it incurs in defending it. This provision does not waive any right that cannot be waived under applicable law, and does not limit liability for West Michigan Home Pros's own gross negligence, willful misconduct, or fraud.

9. Limitation of Liability

To the fullest extent permitted by applicable law, West Michigan Home Pros and its owners, officers, employees, and agents shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, including without limitation damages for personal injury, property damage, lost profits, or loss of business, arising out of or related to:

• A homeowner's reliance on any Pro-Provided Content;
• Any interaction, communication, agreement, transaction, or dispute between a homeowner and a Pro;
• Any services performed or not performed by a Pro;
• The conduct, acts, or omissions of any Pro or homeowner; or
• The Platform's operation, unavailability, or any errors therein.

In no event shall West Michigan Home Pros's total aggregate liability to any user for all claims arising out of or relating to the Platform or these Terms exceed the greater of (a) the fees paid by that user to West Michigan Home Pros during the twelve (12) months preceding the claim, or (b) one hundred dollars ($100.00).

10. Pro Subscriptions and No Refunds

Tradesmen (“Pros”) access the Platform through a paid monthly or annual subscription. By starting a subscription you authorize West Michigan Home Pros (or its payment processor) to charge the payment method on file at the then-current rate, automatically renewing each billing period until you cancel.

New Pro subscriptions begin with a 90-day free trial. Unless you cancel before the trial ends, your subscription automatically converts to a paid plan and your payment method is charged at the then-current rate, renewing each billing period until you cancel. The trial length that applies to your subscription is the length disclosed to you when you sign up; we may change the trial offered to future sign-ups.

All subscription fees are non-refundable. This includes, without limitation, partial months following a cancellation, periods during which you did not use the Platform, periods during which you received no job opportunities or leads, periods of platform outage or downtime, and any annual or multi-month plans paid up-front. We do not pro-rate, refund, or credit subscription fees for any reason except where required by applicable law.

You may cancel at any time. Cancellation stops future billing at the end of the current paid term — it does not refund the current term or any prior payment. After cancellation, your access to Pro features ends at the close of the current paid term.

We may modify subscription pricing on notice. Material price changes will not take effect for your account until your next renewal after the notice period.

No job-volume or income guarantee. A subscription buys access to the Platform — it is not a promise of work. West Michigan Home Pros makes no representation, warranty, or guarantee of any kind regarding the number of job posts, leads, matches, contacts, messages, bids, hires, or any amount of work, revenue, or income a Pro will receive. Job volume depends on factors outside our control — homeowner demand, your trade, service area, pricing, responsiveness, reviews, competition, and seasonality. A Pro may receive many opportunities, few, or none in any given period. Your subscription fee is the same regardless and is not refundable, pro-rated, or creditable based on how many (or how few) opportunities you receive. You acknowledge you are not relying on any expectation of a particular volume of work in deciding to subscribe.

Anti-circumvention.Your subscription pays for the Platform's matching and introduction service. You agree not to use the Platform to circumvent that service or your subscription, including by: (a) soliciting or inducing homeowners, Pros, or other users to take their use of the Platform — or relationships first formed through it — to a competing service or to your own off-Platform lead channel; (b) collecting, scraping, exporting, or repurposing Platform user data or communications to build or supplement an off-Platform solicitation or marketing list; or (c) misrepresenting or concealing your identity or business to evade a suspension, ban, or these Terms. For the avoidance of doubt, contracting with and paying a homeowner directly and off-Platform for a specific job, as described in Section 5, is expressly permitted and does not constitute circumvention. Any such circumvention may result in an immediate and permanent ban from the Platform (in perpetuity) and immediate cancellation of your subscription, without any refund or credit for the remainder of the then-current term. This is in addition to any other remedies available to us.

11. User Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to provide accurate, current, and complete information during registration and to update your information to keep it accurate, current, and complete. West Michigan Home Pros reserves the right to suspend or terminate accounts that provide false or misleading information.

12. Prohibited Conduct; Inappropriate Language and Content

Users may not use the Platform to:

• Misrepresent licenses, insurance, qualifications, identity, or affiliations;
• Circumvent the Platform's matching and introduction service — including diverting users or relationships first formed through the Platform to a competing or off-Platform lead channel, scraping or repurposing user data for off-Platform solicitation, or evading a ban (see Section 10, “Anti-circumvention”);
• Harass, threaten, intimidate, stalk, bully, or defraud other users;
• Use, send, transmit, post, or share inappropriate language, including but not limited to profanity, vulgarity, slurs, hate speech, racist, sexist, homophobic, transphobic, or otherwise discriminatory language, or language that incites violence or hatred against any individual or group;
• Send, transmit, post, share, or solicit inappropriate content, including but not limited to pornographic, sexually explicit, obscene, lewd, graphically violent, gory, or otherwise offensive images, video, audio, files, or descriptions; content that depicts or promotes child exploitation, abuse, or endangerment; content that depicts or promotes illegal activity; and content involving nudity or sexual solicitation;
• Post false, misleading, or defamatory content;
• Circumvent the Platform's messaging, attachment, or payment systems;
• Upload malware, viruses, or any code intended to damage, disable, or gain unauthorized access to the Platform or any user's device;
• Violate any applicable law or regulation; or
• Interfere with the operation of the Platform or with another user's use of it.

The prohibitions above apply to all communication and content on the Platform — including job posts, profile content, in-app messages, bid notes, uploaded attachments, photographs, reviews, support requests, and any other text, media, or files a user creates, sends, posts, or transmits through or in connection with the Platform.

West Michigan Home Pros is not responsible or liable for user-generated content or conduct. All content posted, sent, transmitted, or shared by users is the sole responsibility of the user who created or shared it. We do not endorse, verify, monitor, or pre-screen user content, and we make no representation or warranty about any user content. To the fullest extent permitted by law, West Michigan Home Pros and its owners, officers, employees, and agents are not liable for any inappropriate language or content, or for any harm, loss, claim, or damage resulting from such language or content, whether posted, sent, or transmitted on or off the Platform.

We may, at our sole discretion and without prior notice, restrict, suspend, or permanently terminate any user's access to all or part of the Platform if we determine — based on user reports, automated detection, our own review, or any other source — that the user has violated this Section or any other provision of these Terms. Such action may include, without limitation, removing specific content, restricting messaging, suspending an account, deleting an account, banning a user from re-registering, and preserving and disclosing information to law enforcement where we believe disclosure is necessary or appropriate. No such action constitutes a finding of fault, a guarantee of any outcome, or an assumption of responsibility for the underlying dispute, and we have no obligation to provide advance notice, an opportunity to cure, or any refund (see Section 10) in connection with such action.

If you encounter inappropriate language or content from another user, please submit a support request describing what you saw, so we can review it. You are not required to use the Platform if you find another user's behavior offensive — cease communication and (if applicable) decline, withdraw, or pass on the engagement.

13. Modifications to Terms

We may modify these Terms from time to time. For material changes, we will give at least fourteen (14) days' notice before they take effect — by email to the address on your account and/or by posting notice on the Platform — and, where we require it, by asking you to re-accept the updated Terms the next time you sign in. For Pros on a paid subscription, material changes take effect at your next renewal. Your continued use of the Platform after the effective date constitutes acceptance of the updated Terms; if you do not agree, you must stop using the Platform and may cancel as described in Section 10. We keep dated versions of these Terms and will make a prior version available on request.

14. SMS/MMS Messaging

West Michigan Home Pros offers optional SMS/MMS text message notifications for Pros who wish to receive job alerts, messages, and status updates via text message. Messages are sent from a dedicated West Michigan Home Pros phone number. Reply STOP at any time to opt out; reply HELP for support contact information. By opting in to SMS notifications, you agree to the following terms.

14.1 Opt-In Requirement

You must affirmatively opt in to receive SMS messages by providing your mobile phone number and checking an explicit consent checkbox. Opting in to SMS is optional and is not required to use the Platform. You may manage your SMS preferences at any time in your Account Settings.

14.2 Opt-Out

You may opt out of SMS messages at any time by replying STOP to any SMS message received from us. After you send STOP, we will send a confirmation message and you will receive no further SMS messages. Reply HELP for assistance or contact admin@westmichiganhomepros.com.

14.3 Message Frequency and Rates

Message frequency varies based on your account activity. Typical frequency is 1–10 messages per month. Standard message and data rates may apply according to your mobile carrier plan. Supported carriers include AT&T, T-Mobile, Verizon, and other major U.S. carriers. Carrier participation is subject to change. T-Mobile is not liable for delayed or undelivered messages.

14.4 Phone Number Use

Phone numbers provided for SMS notifications are used solely for delivering the messages you have opted in to receive. We do not sell, rent, or share your phone number with third parties for their marketing purposes. For more information, see our Privacy Policy.

15. Eligibility

You must be at least 18 years old, able to form a legally binding contract, and a resident of the United States to use the Platform or create an account. The Platform is intended only for adults arranging residential services in our service area. By using the Platform, you represent and warrant that you meet these requirements. We do not knowingly permit anyone under 18 to use the Platform or provide information through it.

16. User Content and License

The Platform lets you submit content — job descriptions, photos, videos, profile and business information, bids, messages, reviews, and other materials (“User Content”). You retain ownership of your User Content. You grant West Michigan Home Pros a non-exclusive, worldwide, royalty-free, transferable, and sublicensable license to host, store, reproduce, modify (for formatting and display), publish, display, and distribute your User Content as needed to operate, provide, secure, improve, and promote the Platform. This license continues, for content you have already shared, after you close your account to the extent needed for backups, legal compliance, dispute records, and content already shared with other users.

You represent and warrant that you own or have all rights necessary to submit your User Content and to grant this license, and that your User Content does not infringe any third party's rights or violate any law.

Each user (homeowner or Pro) agrees to indemnify, defend, and hold harmless West Michigan Home Pros and its owners, officers, employees, and agents from and against any claim, damage, loss, liability, cost, or expense (including reasonable attorneys' fees) arising out of the user's User Content, the user's breach of these Terms, or the user's violation of any law or third-party right. Pros have additional indemnification obligations under Section 7.

17. Copyright and DMCA

West Michigan Home Pros respects intellectual-property rights and complies with the Digital Millennium Copyright Act (DMCA). If you believe content on the Platform infringes your copyright, send a written notice to our designated agent that includes: (a) your physical or electronic signature; (b) identification of the copyrighted work; (c) identification of the allegedly infringing material and where it is located on the Platform; (d) your contact information; (e) a statement that you have a good-faith belief the use is not authorized by the owner, its agent, or the law; and (f) a statement, under penalty of perjury, that the information in your notice is accurate and that you are the owner or authorized to act on the owner's behalf. We will remove infringing material and, in appropriate circumstances, terminate repeat infringers. Knowingly making a material misrepresentation in a DMCA notice may subject you to liability.

18. Reviews

Reviews must reflect a genuine experience from an actual engagement on the Platform. You may not post fake, paid-for, or incentivized reviews, reviews you did not author from real experience, or reviews used to threaten or extort another user. We may remove reviews that violate these Terms or applicable law, applying neutral criteria. Nothing in these Terms restricts you from sharing an honest review of your genuine experience, and we will not penalize you for an honest negative review.

19. Dispute Resolution; Governing Law; Venue

These Terms, and any dispute arising out of or relating to them or the Platform, are governed by the laws of the State of Michigan, without regard to its conflict-of-laws rules. You and West Michigan Home Pros agree that the exclusive venue for any such dispute is the state courts located in Van Buren County, Michigan, or the United States District Court for the Western District of Michigan, and you consent to the personal jurisdiction of those courts and waive any objection to venue there.

TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AND WEST MICHIGAN HOME PROS EACH WAIVE THE RIGHT TO A TRIAL BY JURY in any dispute arising out of or relating to these Terms or the Platform.

Time limit on claims. Any claim arising out of or relating to these Terms or the Platform must be commenced within one (1) year after the claim first arose; otherwise it is permanently barred, except where applicable law does not permit shortening the limitations period.

20. General Provisions

Severability. If any provision of these Terms is held invalid or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, or if it cannot be, severed, and the remaining provisions will remain in full force and effect.

Entire Agreement. These Terms, together with the Privacy Policy and any terms presented to you at sign-up or checkout, are the entire agreement between you and West Michigan Home Pros regarding the Platform and supersede any prior agreements.

Assignment. We may assign or transfer these Terms, in whole or in part (for example, in connection with a merger, acquisition, or sale of assets), without restriction. You may not assign your rights or obligations without our prior written consent.

No Waiver. Our failure to enforce any provision is not a waiver of our right to enforce it later.

Survival. Provisions that by their nature should survive — including the disclaimers, releases, indemnities, limitation of liability, the content license (as to content already shared), dispute-resolution and venue terms, and these general provisions — survive termination of your account or these Terms.

Notices. We may provide notices to you by email to the address on your account or by posting on the Platform; such notice is effective when sent or posted. Notices to us must be sent to admin@westmichiganhomepros.com.

Force Majeure. We are not liable for any failure or delay caused by events beyond our reasonable control, including outages, network or hosting failures, acts of God, or government action.

21. Contact

Questions about these Terms may be directed to admin@westmichiganhomepros.com.