Help & Support

Get answers, watch training videos, or submit a support request. We don't offer phone or voice support — every request is handled through this center so we can keep a record and route it correctly.

For Homeowners

Posting jobs, connecting with pros, hiring, reviews, account & messages.

Open homeowner help

For Pros

Profile setup, job alerts and slots, expressing interest, bidding, subscriptions, messaging policy.

Open Pro help

Submit a Support Request

App problems, payment / Square issues, or a complaint about another user.

Open form

My Support Requests

Track the status of requests you've submitted, see responses from our team.

View my requests

Why no phone support? We don't offer phone or voice support. We're a small team: phone tag, voicemails and lost-context call-backs make problems harder to solve. A written request keeps every detail in one place so we can route it to the right person and resolve it faster. We don't have guaranteed response or resolution times.

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