Homeowner Help

From your dashboard, click Post a Job. Tell us what you need, how soon, and where the job is. If you're only planning ahead, choose No timeline — Just planning when it asks how soon you need it done. Pros whose trades and service counties match your job get an alert about it and can express interest. Job posting opens county by county and trade by trade. If your county or trade isn't open yet, the post-job page says so and links to the waitlist at westmichiganhomepros.com/coming-soon.

Open the coverage map at westmichiganhomepros.com/coverage. Counties marked Open for jobs take homeowner posts (before launch day they are marked Opening at launch); the others are still recruiting local Pros. If yours isn't open yet, join the waitlist at westmichiganhomepros.com/coming-soon and West Michigan Home Pros sends you one email when homeowners there can post jobs. Each email has an unsubscribe link.

When a Pro expresses interest in your job, they reserve a slot. You can view their profile and decide whether to open a conversation with them. Until you Connect, your name, address, and contact details stay hidden from them.

Connecting unlocks the conversation with that one Pro — they can see your first name and message you directly. Other interested Pros remain locked unless you connect with them too. You can connect with up to 4 Pros per job. Connecting doesn't give the Pro your phone number or street address. If you want a connected Pro to visit and see the job before they bid, you can choose to share your full name, phone number and the job address with them (see Can I give a Pro my phone number before I hire them?).

We hide contact details typed in chat so the conversation stays on the platform. This protects both sides and keeps a record in case of a dispute. They aren't hidden in your conversation with a Pro you've hired, or with a connected Pro while you're sharing your contact info with them (see Can I give a Pro my phone number before I hire them?).

Yes, once you've connected with them, while they're still interested in your job or bidding on it. Sharing lets the Pro visit and see the job before they send or update their bid. On the job page, click Share my contact info on that Pro's card. Or click Request a bid and tick the box to share your details with the request. Before you confirm, you see exactly what the Pro will get: your full name, your phone number and the job address. Only that Pro sees them, not the other Pros on your job. Your email address isn't shared. The Pro is told you shared them and sees them on the job page, and contact details are no longer hidden in your conversation with that Pro, so you can set up a visit there. Once you've shared, the Pro's phone number shows on their card too, if they have one on file. Until you hire someone, you can stop: click Stop sharing on the Pro's card. The job page then stops showing them your phone and the job address, and contact details in new messages are hidden again. Anything already sent in your messages stays there, and anything they've already seen can't be unseen. A Pro who withdraws or isn't chosen can't see your details while they're off your job, but if they come back onto it they can see them again until you click Stop sharing.

Yes, when you post a new job. Open the Pro's profile and click Post a Job for them, or click Hire Again next to a Pro you've hired before on your dashboard. The job you post from there invites that Pro, and they take one of the job's slots. You can't add an invite to a job you've already posted.

A Pro who is interested in your job can send you a bid, and you can ask for one. Connect with a Pro who hasn't sent a bid yet, then click Request a bid on their card on the job page. The Pro gets a notice asking for their price and sees your request on the job page. If they need to see the job before they bid, tick the box to share your full name, phone number and the job address with the request, so you can set up a visit. Do this for each Pro you want a price from: you can connect with up to 4 Pros per job. Each Pro decides whether to send a bid. You get a notice when a bid comes in, and it shows on that Pro's card with any notes and documents they add. When you're ready, click Hire next to the one you choose.

On the job page, click Hire next to the Pro you want. They get notified and the job is marked Awarded. Every other interested Pro is automatically released, so each job is hired to one Pro. Before you choose, you can connect with up to 4 Pros and compare any bids they send (see How do I get bids from several Pros?). The Pro you hire sees your name, phone number and the job address, so you can arrange the work. Hiring on the site isn't a contract. Any contract or agreement for the work is made directly between you and the Pro, outside the platform. West Michigan Home Pros isn't a party to it.

Once you've hired a Pro, open the job page and click Mark Job Complete when the work is done. Only a job with a hired Pro can be marked complete, and the Pro you hired can mark it complete too. After that you can leave a review.

A Pro can withdraw from a job before they're hired — that frees their slot for another Pro to take. They may also re-engage later if a slot is still open.

Yes — open the job and use Cancel Job. Any active engagements become Lost. You don't owe anything for cancelling.

After you mark a job complete, you can leave a review. Reviews are public and tied to the Pro's profile.

No. License, insurance, and bonding are self-reported by each Pro. We don't verify, confirm, or endorse those claims. You're responsible for independently verifying anything that matters to you. For Michigan license lookup, visit Michigan LARA.

Open My Profile. You can change your first and last name, phone number, street address, city, ZIP code and profile photo there, then click Save. A phone number is required (10 digits). When you pick your street address from the suggestions, the city and ZIP fill in for you; click edit next to them to change them by hand.

Go to Settings → Account Security. Enter your current password, then your new password twice (at least 8 characters), and click Save Changes. If you're asked to sign in again afterwards, use your new password. If you sign in with Google, the page shows Set a password instead: click it to get an email with a link to set a new password. If you've forgotten your password, use Forgot password? on the sign-in page.

Check your spam or junk folder first. If it isn't there, sign in: until your email address is confirmed, signing in takes you to the Verify your email page, where you can click Resend verification email.

Go to Settings → Notification Preferences. Each type of notification has switches for Email and SMS (text). Change them and click Save Preferences. Everything still shows in the app (Activity in the menu, or the bell at the top of the page on a phone) whatever the switches say; the switches choose what is also emailed or texted. For homeowners, alerts that a Pro is interested in your job or has sent a bid are listed under New Job Matches. Those alerts, new message alerts and new review alerts come in the app, and by text if texts are on; they aren't sent by email. Some job status updates are also emailed when Email is on, and others come only in the app and by text. A few emails are sent even when Email is switched off: emails about a support request you made, the email telling you your account has been closed, and emails you ask for, such as a password reset link. There are no push notifications; to hear about things on your phone, turn on text alerts.

In Settings → Notification Preferences, click Turn on text alerts. You need to be signed in, with your email address confirmed. Enter your mobile number, tick the consent box and click Text Me a Code, then enter the 6-digit code texted to that number and click Confirm & Sign Up (if that number is already confirmed on your account, no code is needed). Turning texts on switches SMS on for every notification type; you can then switch single types off and click Save Preferences. Standard message and data rates may apply. To stop texts, reply STOP to any text or click Turn off text alerts in Settings. Reply START to turn them back on, or HELP for help.

The mobile number you confirmed when you turned on text alerts. Settings → Notification Preferences shows it with the middle digits hidden. Turning on texts also saves that number as the phone on your account, but changing your phone later in My Profile doesn't move your texts. To get texts on a different number, click Turn off text alerts, then Turn on text alerts and confirm the new number.

No. There's no setting that changes an account from homeowner to Pro, or from Pro to homeowner. Each account is a homeowner account or a Pro account, chosen when you sign up.

Settings → Delete Account closes it right away: your profile is hidden, your open jobs are cancelled, and the Pros on them are told. It's permanently deleted 30 days later. Until then you can sign in and choose Restore to get it back (cancelled jobs stay cancelled). After 30 days it can't be recovered, and signing up again starts a brand-new, empty account. Reviews you wrote and messages you sent a Pro stay on their side, shown as "Former member".