Pro Help
How job alerts and slots work, expressing interest, subscription policy and messaging rules.
Training videos
Short, silent walk-throughs — each screen shows what to do, then plays the steps.
How job alerts and slots work
Who hears about a job, in what order, and how slots are filled.
Who is alerted when a homeowner posts a job?
Every Pro whose trades and service counties match the job gets an alert in the app. There's no limit on how many. While the job has an open slot, it also shows in Find Jobs for matching Pros with an active membership or free trial. Who gets an alert never depends on who a Pro knows.
Who gets job alerts by email?
When a job is posted, up to three Pros per slot get an email, so 12 for a job with the usual 4 slots. Pros who can take the job right now come first: they have an active membership or free trial and room under their limit of active leads (jobs they've expressed interest in, been invited to or bid on that aren't decided yet). Among them, Pros who often walk away from leads are placed after the rest. Then a higher response rate comes first, then fewer active leads, and any remaining ties are broken at random. When a Pro withdraws and a slot opens, the next Pro from the job's match list who hasn't had an email about it gets one, in that same order. When a hire falls through and the job reopens, up to three Pros per open slot are emailed: Pros who can take it now first, then Pros who don't often walk away from leads, then Pros who haven't heard about the job yet, then the order above.
Are text alerts ranked too?
No. If text alerts are on for new job matches, you get a text for every job you match, wherever you are in the email order. It works the same way for every Pro who opts in. Turn texts on or off in Settings under Notifications, or reply STOP to any text.
Why did I see a job in the app but get no email?
Email goes to a limited number of Pros per job, so you can be alerted in the app without an email. Check the bell and Find Jobs, or turn on text alerts to hear about every match on your phone.
How do slots work?
Each job has 4 slots by default. For matched Pros they're first come, first served: the first Pros to click Express Interest take them, and an email doesn't hold a slot for you. A homeowner can also invite a specific Pro when posting a job, and that Pro takes one of the slots. When every slot is taken, the job leaves Find Jobs for everyone else until one opens again. The homeowner decides who to connect with and who to hire.
What is my response rate?
The share of your job matches from the last 30 days that you expressed interest in. It measures whether you express interest, not how fast. A match counts only if we emailed or texted you about it while you could take it. Interest you withdraw within a day of expressing it counts as a pass; interest you keep for longer than a day counts as a response, even if you withdraw later. A job you don't express interest in counts against you only once it has stayed open to new Pros for a day. Jobs a homeowner invited you to don't count, and jobs from any one homeowner count as a limited number of matches. Every Pro starts at 100%. Your rate is worked out nightly, once at least 3 of your matches from the last 30 days count, and homeowners can see it on your profile.
Does withdrawing from a job affect my place?
Withdrawing within a day of expressing interest can lower your response rate (it counts as a pass), and a higher rate comes earlier in the email order. Withdrawing later doesn't affect your rate. Separately, if you often withdraw soon after expressing interest or sending a bid, walk away while the homeowner is talking with you, or back out after being hired, you're placed after the other Pros who can take the job, until that pattern is more than 30 days old. Backing out after being hired weighs more, and so does marking a job complete that you haven't finished. Leads you drop by closing your account count like withdrawals, and jobs you were hired on count like back-outs. These never count toward being placed lower: letting go of a lead you haven't expressed interest in or bid on recently when the homeowner hasn't been in touch for a few days, turning down an invitation you hadn't bid on, being declined or released by a homeowner, not being chosen, a cancelled job, or a job whose details changed after you last expressed interest or bid. Being placed lower doesn't change your in-app alerts, your texts or the response rate homeowners see.
Can I pay to be placed higher?
No. There's one membership plan and no paid boosts. Beyond having an active membership or free trial, nothing you pay changes your place in the email order.
Frequently asked questions
How does the subscription work?›
Pros pay a flat monthly or annual subscription for access to the platform. There is no per-lead fee and no commission on the jobs you complete. You are charged automatically at renewal. Nobody is charged before their service area is open: a new Pro's free trial starts on the day homeowners in the Pro's service area can post jobs, and a Founding Pro's first charge is 60 days after that day.
My area isn't open yet. Am I being charged?›
No. If you saved a card while your area was closed, nothing is charged until homeowners in your service area can post jobs. On that day your membership starts, and West Michigan Home Pros sends you an email that says when your first charge is. You can remove your card from Subscription in your Pro menu.
What does Recruiting Pros mean on the coverage map?›
West Michigan Home Pros opens a county and trade for homeowner posts as enough ready Pros sign up to serve it. Recruiting Pros means it isn't open yet. Adding a county to your service area helps it open sooner.
Are subscription fees refundable?›
No. All subscription fees are non-refundable, including periods you didn't use, periods you received no leads, and any unused portion of an annual plan. You can cancel at any time — cancellation stops the next renewal but does not refund the current term. Full terms in our Terms of Service.
How do I get jobs?›
When a homeowner posts a job that matches your trade and service county, it appears in your Find Jobs feed while it has an open slot. Click Express Interest to reserve a slot. You can also submit a bid while waiting for the homeowner to connect.
How do I mark a job complete?›
Once the homeowner has hired you, open the job and click Mark job complete when the work is done. The homeowner can mark it complete too. After that you can leave the homeowner a review.
I didn't get my verification email. What do I do?›
Check your spam or junk folder first. If it isn't there, sign in: until your email address is confirmed, signing in takes you to the Verify your email page, where you can click Resend verification email.
What's the maximum number of jobs I can have active?›
There's a platform-set limit on how many simultaneous engagements you can hold (engaged + bidding states). The default is eight. Once you reach the limit you can't engage on new jobs until one of your current engagements ends (hired, lost, withdrawn).
How many Pros can be on a single job?›
By default, four. Once four Pros have engaged, the job is hidden from everyone else. If one withdraws, a slot opens up.
What does 'Engaged' vs 'Bidding' mean?›
Engaged = you've expressed interest and reserved a slot, but haven't submitted a bid yet. Bidding = you've submitted a bid amount. Both states count toward the job's slot cap.
When can I message the homeowner?›
Only after the homeowner Connects with you. Before that, the homeowner's identity (name, address, contact) is hidden, and the message form is locked. You can still submit a bid before the homeowner connects.
Why can't I share my phone number in chat?›
We hide contact details typed in messages so the conversation stays on the platform. This protects both sides and keeps a record if there's a dispute. They aren't hidden in your conversation once the homeowner hires you, or while the homeowner is sharing their contact details with you (see What does it mean when a homeowner shares their contact details?).
What does it mean when a homeowner shares their contact details?›
A homeowner you're connected with can share their name, phone number and the job address with you before hiring, so you can visit and see the job before you bid. You get a notice when they do. The details show on the job page under Site visit details, and contact details are no longer hidden in your conversation with that homeowner, so you can set up a time there. Use them only for that job. Only you see them, not the other Pros on the job. You lose access if the homeowner stops sharing. You also can't see them while you're withdrawn or not chosen; if you re-engage or are put back on the job, you can see them again unless the homeowner has stopped sharing. Only the homeowner can turn sharing on or off.
I withdrew from a job. Can I get back in?›
Yes — if a slot is still open and the job hasn't been awarded, you can click Re-engage on the job page. Withdrawing within a day of expressing interest can lower your response rate; see How job alerts and slots work.
How does the platform verify my license and insurance?›
It doesn't. All credentials are self-reported by you. We make no verification claims. Homeowners are directed to independently verify your license at Michigan LARA. You don't need to send us your license or insurance. Making false claims about your credentials may violate state law and our Terms of Service.
How do I edit my profile?›
Open My Profile. Under Business Information you can change your full name, business name, phone number, trades, service area and bio, then click Save Changes at the bottom of the page. A phone number is required (10 digits), and you need at least one trade and at least one county. To change your profile photo, click the photo at the top of the page, choose a picture, then click Save Changes. Words the site can read in a photo you upload, such as a business name or phone number on a logo or sign, are covered with a dark box. You see the result before you save. To change the email you sign in with, use Settings → Account.
How many trades can I choose, and how do I change my service area?›
Up to 5 trades, from this list: Plumbing; Electrical; Heating & Cooling (HVAC); Appliance Repair; Handyman & Small Repairs; Painting; Flooring & Tile; Drywall & Insulation; Carpentry & Remodeling; Roofing & Gutters; Windows & Doors; Concrete, Driveways & Masonry; Landscaping & Lawn Care; Tree Service; Pest Control; Pool & Spa; Fireplace & Chimney; Cleaning & Junk Removal; Well & Septic; Other / Not sure. Some trades cover more than one kind of work and can't be split: for example, Roofing & Gutters is one trade, so there's no separate roofing or gutters choice. In My Profile, click a trade to add or remove it; once 5 are selected, remove one before adding another. Under Service Area, select every county you serve. You're matched to jobs by trade and county, so keep both up to date, and click Save Changes when you're done. Your free period starts the first time any trade and county you choose is open to homeowner posts (Other / Not sure counts only when it's your only trade).
Can I set my availability or a travel radius?›
No. There's no availability calendar, and your service area is set by county, not by distance. Choose the counties you serve under Service Area in My Profile.
How do I update my license and insurance details?›
In My Profile under Credentials, set License Status and Insurance Status (Yes, No or Prefer not to say) and fill in the license number, license type, issuing authority, insurance provider, policy type and coverage amount. Tick Bonded if you carry a surety bond. Click Save Changes. Everything here is self-reported: we don't verify it, and homeowners are directed to check licenses at Michigan LARA. You don't have to upload anything. If you want, you can upload a copy of your license or certificate of insurance under Documents in the menu. Homeowners don't see those files. Our team can see them, but uploading one doesn't mean anything is verified.
How do I add photos of my work?›
In My Profile under Portfolio & Work Examples, click Add Work Example. Give it a title and a trade, add a description and photos, then click Add Work Example. Use the pencil to edit one, or the trash icon to remove the work example from your profile (removing can't be undone). Work examples save as soon as you add, edit or remove them. Photos over 15 MB are skipped. As with your profile photo, any words the site can read in a photo are covered with a dark box.
How do I change my email or phone number?›
Go to Settings → Account. To change your email, type the new address and click Save All Changes. We send a confirmation link to the new address: open it and enter your account password to finish. Your email changes only then, and you'll be asked to sign in again with the new address. Until you confirm, keep signing in with your current email. If you sign in with Google, your email is managed by your Google account and can't be changed here. To change your phone number, edit it in Settings → Account or My Profile and save. That doesn't change the number text alerts go to (see Which phone number do texts go to?).
How do I change my password?›
Go to Settings → Account. Enter your current password, then your new password twice (at least 8 characters), and click Save All Changes. If you're asked to sign in again afterwards, use your new password. If you sign in with Google, the page shows Set a password instead: click it to get an email with a link to set a new password. If you've forgotten your password, use Forgot password? on the sign-in page.
How do I choose which notifications I get?›
Go to Settings → Notification Preferences. There are five types (New Job Matches, New Messages, Job Status Updates, New Reviews and Subscription Alerts), each with switches for Email and SMS (text). Change them and click Save Preferences. Everything still shows in the app (Activity in the menu, or the bell at the top of the page on a phone) whatever the switches say; the switches choose what is also emailed or texted. Every job you match shows in the app, and by text if texts are on, but email goes to a limited number of Pros per job, so leaving Email on doesn't mean an email for every match (see How job alerts and slots work). New message and new review alerts come in the app, and by text if texts are on; they aren't emailed. Some job status updates are also emailed when Email is on, and others come only in the app and by text. A few emails are sent even when Email is switched off: Subscription Alerts (its Email switch doesn't stop them), emails about your membership, emails about a support request you made, the email telling you your account has been closed, and emails you ask for, such as a password reset link or a link to confirm a new email address. So switching Email off for every type doesn't stop all email. There are no push notifications; to hear about things on your phone, turn on text alerts.
How do I turn text alerts on or off?›
In Settings → Notification Preferences, click Turn on text alerts. You need to be signed in, with your email address confirmed. Enter your mobile number, tick the consent box and click Text Me a Code, then enter the 6-digit code texted to that number and click Confirm & Sign Up (if that number is already confirmed on your account, no code is needed). Turning texts on switches SMS on for every notification type; you can then switch single types off and click Save Preferences. Standard message and data rates may apply. To stop texts, reply STOP to any text or click Turn off text alerts in Settings. Reply START to turn them back on, or HELP for help.
Which phone number do texts go to?›
The mobile number you confirmed when you turned on text alerts. Settings → Notification Preferences shows it with the middle digits hidden. Turning on texts also saves that number as the phone on your account, but changing your phone later in My Profile or Settings → Account doesn't move your texts. To get texts on a different number, click Turn off text alerts, then Turn on text alerts and confirm the new number.
What happens if I delete my account?›
Settings → Delete Account cancels your subscription, hides your profile, and withdraws you from open leads right away (a job you were hired on but hadn't finished is reopened for the homeowner). It's permanently deleted 30 days later, including the reviews about you. Until then you can sign in and choose Restore — your subscription doesn't restart, so you'd subscribe again before taking leads. After 30 days it can't be recovered and a new sign-up starts from scratch; accounts that look like a deleted one starting over are reviewed by our team, and only once our team confirms that is the account placed lower in email job alerts, for 30 days after it was flagged. Leads you drop by closing your account count like withdrawals, and jobs you were hired on count like back-outs.
For context — what homeowners see
These are the FAQs homeowners get when they need help. Skim them so you know what the other side is being told about the flow, the gating rules, and the verification policy.
How does a homeowner post a job?›
From the homeowner dashboard, the homeowner clicks Post a Job, enters the trade, scope, timing, and job address. Local pros that match the trade and service area see the job and can express interest.
What does it mean when a Pro is 'Interested'?›
When a Pro expresses interest, they reserve a slot on the job. The homeowner can view the Pro's profile and decide whether to open a conversation. Until the homeowner connects, the homeowner's name, address, and contact details stay hidden from the Pro.
What does 'Connect' do?›
Connecting unlocks the conversation between that homeowner and that one Pro — the Pro can see the homeowner's first name and message them directly. Other interested Pros remain locked unless the homeowner connects with them too. Up to 4 Pros per job by default.
Why can't anyone share phone numbers or addresses in chat?›
Contact details typed in chat are hidden so the conversation stays on the platform. This protects both sides and keeps a record if there's a dispute. They aren't hidden once the homeowner hires that Pro, or while the homeowner is sharing their contact details with that Pro.
Can a homeowner share their contact details before hiring?›
Yes, with a Pro they've connected with. On the job page, the homeowner clicks Share my contact info on that Pro's card, or ticks the share box when they click Request a bid. That one Pro then sees the homeowner's name, phone number and the job address, and contact details are no longer hidden in their conversation. The homeowner can click Stop sharing on that Pro's card before they hire anyone; contact details already sent in their messages stay there, and details the Pro has already seen can't be unseen.
How does a homeowner hire a Pro?›
On the job page, the homeowner clicks Hire next to the Pro they want. That Pro is notified and the job is marked Awarded. Every other interested Pro is automatically released. Hiring on the site isn't a contract. Any contract or agreement for the work is made directly between the homeowner and the Pro, outside the platform.
What happens if a Pro 'Withdraws'?›
A Pro can withdraw from a job before being hired — that frees their slot for another Pro to take. The Pro can also re-engage later if a slot is still open.
How do reviews work for the homeowner?›
After the homeowner marks a job complete, they can leave a review. Reviews are public and tied to the Pro's profile.
Does the platform verify Pros for homeowners?›
No. License, insurance, and bonding are self-reported by each Pro. The platform doesn't verify, confirm, or endorse those claims. Homeowners are responsible for independently verifying anything that matters to them.